Opening
Bill Carr (00:00:00): ... Jeff would say, we took it as an article of faith. If we served customers well, if we prioritized customers and delivered for them, things like sales, things like revenue and active customers and things like the share price and free cash flow would follow. So therefore, when we're making a decision thinking about a problem, we're going to start with what's best for the customer and then come backward from there....
The opener names the listener's problem first, then makes the guest useful to that problem.
Accept praise cleanly
Bill Carr (01:03:30): And analyze. Thank you. Yeah, duh, analyze. So we just use that process, which was... And by the way, the way we think about it first is...
Accepts praise without shrinking from it or turning it into a performance.
Name the work
Pleasure to be here. Lenny (00:04:32): It's my pleasure. So, I was reading your book, and something that I recognized as I was going through this is just how many new ways of working Amazon contributed...
Names a concrete strength, artifact, or contribution instead of offering generic praise.
Carry memory
Lenny (00:05:42): Awesome. Okay. So, maybe we will come back to that, because that is also really powerful mechanism. So, the question I wanted to ask about this is there are companies...
Returns to something said earlier, proving the conversation has memory.
Accept praise cleanly
if that was still an issue. Bill, this was everything I hoped it would be, thank you so much for being here. You already shared where folks can find you online, so I'll skip that question. So final...
Accepts praise without shrinking from it or turning it into a performance.
Ending
That'd be wild if that was still an issue. Bill, this was everything I hoped it would be, thank you so much for being here. You already shared where folks can find you online, so I'll skip that question. So final question is, how can listeners be useful to you? Bill Carr (01:32:19): We're always looking for feedback. You can post a review on Amazon for our book, that's probably the best way....
The ending stays curious after the formal conversation is almost done.