Understanding the role of product ops | Christine Itwaru (Pendo)
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Christine Itwaru (00:00:00): Speaking as a former PM, I would not ever give up spending time with customers and watching their pain. That's how I fell in love with product was I saw my internal customer 12 years back now fighting with the keyboard, fighting with the mouse, and I was just like, "Oh, my gosh. What's this guy doing?...
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Christine Itwaru (00:02:37): Thank you. I'm so happy to be here, Lenny. Lenny (00:02:39): First of all, I just wanted to give a big thank you to Ben...
Accepts praise without shrinking from it or turning it into a performance.
about all these problems that probably seem very normal and natural." I don't know. All of us are going through this. This is why I'm building product ops here. But what he said and he was just like,...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Lenny (01:06:06): What a beautiful way to end it. Christine, thank you again for being here. Christine Itwaru (01:06:10): Thank you. This was so fun. Lenny (01:06:12): So much fun....
Accepts praise without shrinking from it or turning it into a performance.
it all plays out while also trying to see if I can make some connections. So, I've been able to do that. Full circle back to Ben, Ben did this for me and you. I think that it's really important that the product community is smaller than we think. It's large and it feels expansive, but it's smaller than we think. Christine Itwaru (01:05:43): I think we're all facing an interesting time where people may be, again, questioning that next move or struggling. It would just be amazing for us to share....
The ending reorients from guest intimacy to listener usefulness.