Opening
Chris Miller (00:00:00): ... The actual really small initial growth team. We really had an aggressive mentality, an aggressive approach, and what that looked like was at the time, a very small percentage of, I think HubSpot's subscription revenue would be described as self-service, so we approached the team who owned it and we were like, "Are you all working on this?" They were like, "Nah, we're working on a bunch of other stuff." We were like, "Can we take this?" They were like, "Sure, if you want it....
The opener names the listener's problem first, then makes the guest useful to that problem.
Accept praise cleanly
Chris Miller (00:04:19): I'm so excited to be on the podcast. Thank you, Lenny, for having me. This will be a lot of fun. Lenny (00:04:24): A huge thank you to Kyle Poyer for...
Accepts praise without shrinking from it or turning it into a performance.
Return warmth
st, yes, that is 100% true. That is how I stumbled into product management. So, I appreciate all the folks who took a shot on me back then, but this was at a time where I would say product management even as a...
Matches the guest's warmth and keeps the social temperature generous.
Ask with curiosity
of the market simultaneously with the connected unified platform. And so, how do you think about packaging and go-to-market? And we were trying to just figure out how to simplify, simplify, simplify. And at the...
Turns a moment that could become critique into a question about the guest's thinking.
Low-ego framing
and there was a party happening at the Guinness sort of storehouse, and I don't know that we were exactly on the guest list, but we figured out a way to get into the party and we ran into the COO at the...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
That role should definitely be up there. Lenny (01:30:50): Amazing. Chris, thank you again for being here. Chris Miller (01:30:53): Lenny, pleasure. Thank you for having me. This has been amazing....
Accepts praise without shrinking from it or turning it into a performance.