Crystal W

How to scrappily hire for, measure, and unlock growth | Crystal Widjaja, Gojek and Kumu

Source 0682022-07-3111,053 words

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Opening
Crystal Widjaja (00:00:00): I felt like it was a problem that was very solvable. And we ended up renting a stadium to just hire 60,000 drivers in a couple of weeks. So I think looking back, it was certainly a risk. When I got there it was in a house and I realized I've probably made a huge mistake, but we were growing very quickly already, even at that small scale of 4,000 orders per day....

The opener names the listener's problem first, then makes the guest useful to that problem.

Low-ego framing
Widjaja (00:00:00): I felt like it was a problem that was very solvable. And we ended up renting a stadium to just hire 60,000 drivers in a couple of weeks. So I think looking back, it was...

Uses we/us, uncertainty, or learner framing instead of performing authority.

Accept praise cleanly
learn more or get started, check out Flatfile at flatfile.com/lenny. Crystal, thank you so much for being here. I've read a bunch of your stuff online. We've exchanged a bunch of emails and tweets, but...

Accepts praise without shrinking from it or turning it into a performance.

Low-ego framing
So another example would be if I see my girlfriend hanging out with a guy I don't know, that is an observed fact that you see in the real world. Your hypothesis could be that your girlfriend is cheating...

Uses we/us, uncertainty, or learner framing instead of performing authority.

Accept praise cleanly
Widjaja (01:02:10): Generationgirl.org. Lenny (01:02:12): Crystal, thank you so much for being here. I've taken enough of your time. Two last quick questions. Where can folks find you online if...

Accepts praise without shrinking from it or turning it into a performance.

Ending
If folks want to help. You said that there's a PayPal page. Is there any other sort of action people can take? Crystal Widjaja (01:01:58): Yes. Enterprise software. We love to teach iOS development, licensed software. We have hundreds of students a year, so let us know. Lenny (01:02:07): Awesome. And they can reach you on generationgirl.com? Crystal Widjaja (01:02:10): Generationgirl.org. Lenny (01:02:12): Crystal, thank you so much for being here. I've taken enough of your time. Two last quick questions....

The ending hands attention back to the guest's work instead of ending on the host.