Opening
Dharmesh Shah (00:00:00): Some of the best startup advice I've heard is startups should focus on one thing and be really, really exceptionally world-class at that one thing. And one of our early zigs is we are going to do exactly the opposite of that. Lenny (00:00:11): You have no direct reports and I don't believe you've ever had direct reports at HubSpot? Dharmesh Shah (00:00:16): I could become passively okay at management with some training, with some coaching....
The segment is an original transcript moment first. The interpretation should stay attached to what the language actually does.
Low-ego framing
Lenny (00:00:11): You have no direct reports and I don't believe...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
Lenny (00:04:16): It's my honor, and thank you for joining me. You are a wildly fascinating human and so I thought it'd be fun to start with just a bunch of fun...
Accepts praise without shrinking from it or turning it into a performance.
Return warmth
Dharmesh Shah (00:18:33): I appreciate other people that have it. I don't. And so I get all the upside with very little of the downside of scale, and that's...
Matches the guest's warmth and keeps the social temperature generous.
Ask with curiosity
Dharmesh Shah (01:10:08): So imagine the Excel spreadsheet again. So let's...
Turns a moment that could become critique into a question about the guest's thinking.
Low-ego framing
for myself and for HubSpot. Had I not made that decision, I'm a startup guy, I don't know that I would've survived at a company at HubSpot scale. And right now I can honestly say I'm having a better time at...
Uses we/us, uncertainty, or learner framing instead of performing authority.