Opening
Eoghan McCabe (00:00:00): You don't have a choice. AI is going to disrupt in the most aggressive violent ways. If you're not in it, you're about to get kicked out of all of it. Lenny Rachitsky (00:00:08): You have very successfully shifted late stage SaaS business to an AI-first agent-based business. Eoghan McCabe (00:00:15): Fin is our AI agent who will pass 100 million ARR with Fin in less than three quarters. Lenny Rachitsky (00:00:20): Let's talk about how you made this actually happen....
The opener starts with biography before advice. That order makes the guest legible as a person before the listener extracts tactics.
Low-ego framing
Eoghan McCabe (00:00:22): We were about to hit $0 net new ARR, which means we would've been in negative growth territory. Lenny Rachitsky...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
Eoghan and the team decided to go all in on AI. Eoghan McCabe (00:05:09): Thank you. Great to be here. Lenny Rachitsky (00:05:10): You have done something quite extraordinary with Intercom,...
Accepts praise without shrinking from it or turning it into a performance.
Low-ego framing
coming from a point of having nothing to lose. So, we certainly are unique. I don't know a single company of our size and age that has pivoted this hard to AI and being as successful as we have been, but we...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
Lenny Rachitsky (01:22:46): I'm sold. Eoghan, thank you so much for being here. Eoghan McCabe (01:22:50): Thank you, sir. Pretty fun. Lenny Rachitsky (01:22:51):...
Accepts praise without shrinking from it or turning it into a performance.
Ending
Owen. But if they want to be helpful to me, I'd love them to try Fin. I'd love them to have their friends that run any kind of customer operations, try it too. This AI thing is noisy. There's so much hype, but it's also really real. And the weird thing about Fin, even relative to the coding apps, the coding apps are blowing up, and yet there's a lot of people experimenting and kicking tires. You can't kick tires with Fin....
The ending reorients from guest intimacy to listener usefulness.