Opening
Hari Srinivasan (00:00:00): It was March 2020 and we were just watching COVID hit. It was just this heartbreaking moment where in the feed you were seeing all these people, by no fault of their own, starting to post that they've lost their job. We started seeing in our data is you had some areas like maybe hospitality was really getting hit, but some areas like customer service that just couldn't hire enough. You'd think the marketplace would balance pretty quickly....
The opener starts with biography before advice. That order makes the guest legible as a person before the listener extracts tactics.
Accept praise cleanly
Lenny (00:05:50): Yeah. Absolutely. I guess let me just give a big thank you to Jatin Rajvanshi, also known as The Curious PM, who tweeted about this concept and then is like, "Hey, talk to Hari...
Accepts praise without shrinking from it or turning it into a performance.
Return warmth
kay. Great. Hari, I feel like we've opened the Mind of Hari up on this podcast. I appreciate you being here. Two final questions. Where can folks find you online if they want to reach out, and how can listeners...
Matches the guest's warmth and keeps the social temperature generous.
Accept praise cleanly
Lenny (01:04:15): Amazing. Hari, thank you so much for being here. Hari Srinivasan (01:04:18): Thanks, Lenny. It's great meeting you. Lenny (01:04:20):...
Accepts praise without shrinking from it or turning it into a performance.
Return warmth
like we've opened the Mind of Hari up on this podcast. I appreciate you being here. Two final questions. Where can folks find you online if they want to reach out, and how can listeners...
Matches the guest's warmth and keeps the social temperature generous.
Ending
Hari Srinivasan (01:03:42): Well, you can find me on LinkedIn. That's an easy one. I do really, really, really appreciate product feedback. I promise you I take it well, for those listening. And two, going back to the heart of this conversation around complexity, it is really hard to know sometimes what everyone's experience is because you're living in a very abstracted ecosystem....
The ending stays curious after the formal conversation is almost done.