Opening
Lenny Rachitsky (00:00:00): You were famously the first PM at Slack and then you ended up transitioning into executive coaching. Kenneth Berger (00:00:05): For me, the impact was about making this work sustainable so that we're not burning out or selling out, but actually able to pursue these hard goals that we have in startups. Lenny Rachitsky (00:00:14): What we're going to be talking about today is your personal magnum opus, the output of 10 plus years as a founder and operator and seven plus years as a coach....
The opener starts with biography before advice. That order makes the guest legible as a person before the listener extracts tactics.
Accept praise cleanly
your differing opinion here, and I totally validate you and I appreciate you. Thank you so much for sharing that." But they're not willing to go that extra step and say, "Yeah, but this is the call and I...
Accepts praise without shrinking from it or turning it into a performance.
Return warmth
respectful of your differing opinion here, and I totally validate you and I appreciate you. Thank you so much for sharing that." But they're not willing to go that extra step and say, "Yeah, but this is...
Matches the guest's warmth and keeps the social temperature generous.
Low-ego framing
and automatically agrees with you no matter what." And they sort of say, "Ah, I don't know if that's quite my dream." And so if your dream is so embarrassing to say out loud, you can't even really own it,...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
Lenny Rachitsky (01:13:01): Kberger.com. Kenneth, you're amazing. Thank you so much for sharing so much wisdom with us. I think we've helped a lot of people. Thank you for being here. Kenneth...
Accepts praise without shrinking from it or turning it into a performance.
Ending
difference for my clients. And so I realize, if I really want to make a difference with people, I need... It's like a product, I need to get out in the world and test out these ideas and see what lands with people and what's effective for them and what works, and hear the stories and really get into it. So that's kind of why I've been putting myself more out there. Lenny Rachitsky (01:12:39): Amazing. So along those lines, two last questions....
The ending stays curious after the formal conversation is almost done.