Maggie Crowley

Mastering product strategy and growing as a PM | Maggie Crowley (Toast, Drift, Tripadvisor)

Source 1942023-11-0516,924 words

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Opening
Maggie Crowley (00:00:00): If you ever find yourself saying something like, that's not my job, that's probably a thing you should do. And you know what? It probably isn't your job and it probably is someone else's job and you can spend your life getting frustrated at that or you can just get over and get the work done. And people who are willing to just get the work done will move faster....

The segment is an original transcript moment first. The interpretation should stay attached to what the language actually does.

Low-ego framing
emotion because as a PM, for better or for worse, and maybe this is not how we all want it to be, but you're oftentimes the emotional center of the team and it's your job to keep people motivated,...

Uses we/us, uncertainty, or learner framing instead of performing authority.

Accept praise cleanly
of buildup. Don't do that. Just tell me whatever the thing is, everyone will thank you. Doing things like that, things like you said, limiting your strategy docs, your conclusions, your next steps to...

Accepts praise without shrinking from it or turning it into a performance.

Low-ego framing
of the most impactful books for writing for me, and the whole book is like, I don't know, 20 chapters and every chapter is more things you should cut from your writing and they show all these examples of...

Uses we/us, uncertainty, or learner framing instead of performing authority.

Name strength directly
Lenny (01:14:13): I think people need to really internalize that point. If there's...

Says the strength directly to the guest, not only about them.

Accept praise cleanly
Maggie Crowley (01:22:03): Awesome. Lenny (01:22:03): Maggie, thank you again so much for being here. Maggie Crowley (01:22:05): Thank you, Lenny. It was awesome. Lenny (01:22:07):...

Accepts praise without shrinking from it or turning it into a performance.