How to ask the right questions, project confidence, and win over skeptics | Paige Costello (Asana, Intercom, Intuit)
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Lenny (00:00:00): You're often the youngest person in the room. What have you learned about how to garner trust and win over skeptics? Paige Costello (00:00:07): The thing I would say is bring the insight. Know thy customer. Know thy market. Know thy competitors. Know thy numbers. Know thy product. Lenny (00:00:15): I'm curious, what you find most holds back new PMs?...
The opener names the listener's problem first, then makes the guest useful to that problem.
Paige Costello (00:00:07): The thing I would say is bring the insight. Know thy customer....
Uses we/us, uncertainty, or learner framing instead of performing authority.
Lenny (00:04:23): I'll tell you right now. Big thank you to Jackie Bavaro, Yasmin who's on your team, and Montgomery and Steve Morin who is currently at Asana. Paige...
Accepts praise without shrinking from it or turning it into a performance.
Paige Costello (00:40:08): Yeah. Lenny (00:40:09): How do you think about splitting up investment in AI exploration within the product team? Are you like, "Hey, team. Everyone should be...
Turns a moment that could become critique into a question about the guest's thinking.
Lenny (00:12:50): I've seen images of this in various places, but I don't know of any company that's actually using it as the process. Can you just describe what the Double Diamond Process is and...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Lenny (01:02:01): Amazing. Paige, you are awesome. Thank you so much for doing this. Two final questions. Where can folks find you online if they want to reach out and learn...
Accepts praise without shrinking from it or turning it into a performance.