Opening
Upasna Gautam (00:00:00): It happens all the time, right? That is the nature of breaking news. I mean, you have to be ready to pivot at the drop of a hat. I had a big working session planned with my users to do research with them, or do user testing, and breaking news breaks, and it takes so much time and effort to gather a team of editors across the globe to do a user testing session. And when breaking news happens, they have to prioritize that over everything. So what do you do in that situation?...
The segment is an original transcript moment first. The interpretation should stay attached to what the language actually does.
Low-ego framing
do in that situation? You can be frustrated, absolutely it's frustrating. But we always have to have the ability to A, pivot of course, but also have backup and buffers in those types of scenarios.
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
Upasna Gautam (00:03:15): Thank you Lenny, I'm so excited to be here. Lenny (00:03:18): As you probably know, I'm on this kind of quest to understand...
Accepts praise without shrinking from it or turning it into a performance.
Low-ego framing
build product at a company like CNN, which is very different from where most, I don't know, tech PMs work. And so I'm really excited to have you on and to give us a little glimpse into what it's like to build...
Uses we/us, uncertainty, or learner framing instead of performing authority.
Accept praise cleanly
Lenny (00:57:42): Amazing. Again, thank you for being here, and adios. Upasna Gautam (00:57:46): Thank you. Lenny (00:57:49): Thank you so much for...
Accepts praise without shrinking from it or turning it into a performance.
Ending
Lenny (00:57:10): I know we'll link to this in the show notes, but just, what's your handle on these networks? Upasna Gautam (00:57:12): It's my first and last name, very creative. I thought about it all by myself. Lenny (00:57:16): Awesome. And then I don't know if you answered the second question, how can listeners be useful to you? Upasna Gautam (00:57:21): It's the feedback, right?...
The ending makes gratitude concrete, which turns warmth into checkable behavior.